Client Support Services
Kronos has you covered
Whether you want a comprehensive support program for a nationwide Kronos solution, or more targeted support services that focus on specific regions or local sites, we've got you covered.
From problem resolution to software upgrades and enhancements, Kronos client support puts a team of trained experts to work making sure your Workforce Acquisition™ solution is continually returning value to your business.
Premium support that keeps your hiring processes humming
Our U.S.-based Kronos client services team offers unparalleled expertise in your Kronos applications and is backed by the full resources of an industry leader.
- End-to-end case management
- Defined escalation process
- Dedicated team of talent management experts located in the United States
- Kronos support center for full phone, email, and web-based support
Multiple tiers of support — you choose
Kronos can deliver tailored support options designed to meet your unique requirements, from experienced and dedicated support teams to self-help services — everything you need to support your Kronos solution.
We offer multiple support plans, with a multi-tiered system enabling our customers get the fastest response time and the insight they need to address the broadest scope of questions possible. Each plan is backed by Kronos support resources designed to protect your investment and support your goal of improving business performance.
Self-help portal for convenient 24x7 support
As a Kronos customer, you and your team can access the information tools that are available 24x7 via our convenient self-help portal. These content-rich tools complement the phone, email, and web-based support available via the Kronos support center, to which you'll have access under each support plan.
Proactive support that gives you more
Our client support specialists take a proactive approach by monitoring system usage and contacting you when there is low activity to verify the system is operating appropriately. Our team is dedicated to achieving 100% customer satisfaction at all times, which is why we regularly send out surveys to collect feedback on our support.
Timely support from the industry experts
- Kronos support center responds to more than 200,000 calls per year with speed and timeliness
- We support Kronos customers across more than 38,000 locations (representing 100,000+ users per day)
- Our team minimizes resolution time across a wide range of issues, resolving 65 percent of issues in the first call
